The Customer Resource Center (CRC) is responsible for processing work requests in response to the needs of our customers. In partnership with other USC departments, we take pride in providing quality service to students, faculty, staff and visitors across the Trojan community. To see a full list of our services, CLICK HERE. To process your request and follow-up, we will need: Specific location (building, floor, room) Description of problem or source of issue Name as listed in directory, phone number and email address Department name & school To request for service via web, click on the SUBMIT A SERVICE REQUEST button on the right side of this page. For facilities-related emergencies or to request service via phone, call CRC (24/7). Emergency calls cannot be processed via web: University Park (UPC) – (213) 740-6833 Health Sciences (HSC) – (323) 442-8005 Examples of facilities-related emergencies: Fire/flood/sewer back up Elevator issues Leaks Power Outages Lock out For emergencies pertaining to life safety, call USC Department of public safety: University Park (UPC) – (213) 740-4321 Health Sciences (HSC) – (323) 442-1000 Customer Resource Center Shutdown Process FMS Urgent/Emergency Services Customer Resource Center FAQs University Park Campus Shutdown Calendar Health Sciences Campus Shutdown Calendar AssetWorks Training Guide (PDF) AssetWorks Training Recording SUBMIT A SERVICE REQUEST
